The University of Strathclyde in Glasgow crest IT Services
Home | IT Services | University |
Navigation | Search ITS pages | Helpdesk | Back |

Helpdesk FAQ

 

Helpdesk Home

Contacts

Services

FAQ

Glossary of Terms

Search the
'Knowledge Base'

Where are the I.T. Help Desks?
Where are the labs?

What software is available in the labs?
Where (and how) do I get a usernumber and email address?
How do I logon to the PCs?
How do I change my password?
How do I print in the labs?
Where can I buy a printing / photocopying card?
Where can I use a scanner?

How do I access email in the labs?
Where else can I access my email?
How do I let people know that I won’t be reading my email ?
How do I save files onto floppy / zip drive / my home directory?
What is the capacity of a floppy / zip drive / my home directory?

How do I delete unwanted files from floppy / zip drive / my home directory?
What if I delete a file by mistake?
How do I get access to labs outwith normal hours?
How do I get access and logon to Pegasus?
Where can I plug my laptop onto LAN?
How do I get access to (restricted) I.T. resources from off campus?
How do I access the facilities from my room in the residences?
How do I configure my PC / Laptop to use the proxy service?
Where can I get access to the Radio Network ?
How do I FTP a file (to my homepage)?

 

Where are the I.T. Help Desks?
There are three I.T. Help Desks with responsibilities as follows:

Curran Help Desk – for general student and academic computing enquiries, based in level 3 of the Andersonian Library in the Curran Building.
e-mail: helpdesk@strath.ac.uk or phone ext 4000 option 1.
Opening hours: 09:00 – 19:45 Monday – Friday (Term Time)

McCance Help Desk – for matters relating to University administration, based in the McCance Building.
e-mail: help@mis.strath.ac.uk or phone ext 4000 option 3.
Opening hours: 08:30 – 17:00 Monday – Friday.

Jordanhill Help Desk – for Education Faculty enquiries, based in Room 28a, Level 1 of the Stow Building.
e-mail: jh.helpdesk@strath.ac.uk or phone Ext 3278 (77 prefix outwith Jordanhill campus)
Opening: 08:30 – 17:00 Monday – Friday.
See www.its.strath.ac.uk/helpdesk for more detail.

Where are the labs?
I.T. Services has labs distributed throughout the campus; a detailed listing of locations of all centrally managed labs and software available in them can be viewed at:
http://www.strath.ac.uk/IT/TeachingSupport/software/

What software is available in the labs?
All of the I.T. Services Labs have the following core software:
Microsoft Office, including Word, Excel, Access and PowerPoint.
Internet Explorer browser.
Web based mail for students – http://nemo.strath.ac.uk
This list is only a small subset of the software available; a detailed list of software available in all of the centrally managed labs can be viewed at:
http://www.strath.ac.uk/IT/TeachingSupport/software/

Where (and how) do I get a usernumber and email address?
You must be a registered student of the University, or a member of the teaching staff, in order to be granted access to the University's I.T. facilities. New students will receive details of their usernumber, password and email address in a security slip in the registration pack that is mailed by Registry, accounts only being activated when the main registration process is complete. Any late registering students omitted from the registry mailing process can obtain their user account, password and email address from the Curran Help Desk, Andersonian Library, level 3 (John Anderson campus) or Jordanhill Helpdesk, Room 28a, David Stow Building, (Jordanhill campus).

How do I logon to the PCs?
Before you can log on to the lab PCs you need to have a usernumber and password. (see above).
You logon to the PCs by firstly pressing the CTRL, ALT and DEL keys simultaneously. This will bring up the Windows logon box.

Username: Type your usernumber, which was issued to you by IT Services.
Password: Type your password. This will appear on the screen as asterisks - *********.
N.B. Your password is case sensitive.


How do I change my password?
After having logged on to the PC using your existing password, hold down the CTRL, ALT, and DEL keys simultaneously, this will launch the Windows XP Security dialog box, which has six buttons. Click on the 'Change Password' button.
You should now see the Change Password dialog box, pre-populated with your usernumber and the domain (DS) and three blank password fields that need to be completed in order to change your password, Old Password, New Password and Confirm New Password.
Use the TAB key or the mouse to move between the fields, entering initially the existing password and then the new password twice. Click on OK when complete.
When changing password, remember that it is good practice to make password minimum length of 8, a mix of upper and lower case characters, and also to include some numbers.
N.B. Your PC password is case sensitive. It takes approx 15-20 minutes to update to our servers, so it is good practice to change your password at the end of your login session.

How do I print in the labs?
In the PC Labs we use a printing system called “Uniprint” to manage printing. In order to print you will require an emos card (printing card). Each time that a printer is used unit(s) will be deducted from the emos card: One unit per page is deducted for each black & white print and two units per page is deducted for each colour print. Five units per page will be deducted for each acetate printed.
When you select print from the lab PC, simply choose “Uniprint laser print” (black & white print) or “Uniprint colour printer” (colour print), then click OK and follow the instructions on the screen.
Each lab has uniprint stations designated for collecting printouts. To obtain your print, take your emos card to the print station and follow the instructions on the screen.

Where can I buy a printing / photocopying card?
You can buy printing / photocopying cards from I.T. Sales which is located in the Andersonian Library, level 3, on the right hand side. Cards can also be purchased from the library desk, and from vending machines on the 4th Floor of the Curran Building and in Andersonian Library, level 3.
Prices are 50 units for £3 / 200 units for £10

Where can I use a scanner?
There are scanners available in the following IT Services labs:
Architecture Building G18
Andersonian Library Level 3
Curran Building R5.83
Livingstone Tower L2.14
Royal College 3.36
James Weir M114


How do I access email in the labs?
Email is available through a web interface. For most students, this will be NEMO, and is accessed as follows : Log on to a PC, launch Internet Explorer and go to the URL https://nemo.strath.ac.uk Type ds\username and password in the appropriate boxes and click on the ‘Log on’ button. You will now have access to your Inbox.
Some students may be on the legacy Cool/Mail service, which is accessed as follows: Log on to a PC, launch Internet Explorer and go to the URL http://cool.strath.ac.uk Type username and password in the appropriate boxes and click on the ‘Log in’ button.
When you first login, Cool/Mail may display a number of useful Mail Maintenance Operations it can carry out for you on your email. Check the box for any operation(s) you want to perform and click on the Perform Maintenance Operations button. To skip these operations, click on Skip Maintenance.
You will now have access to your Inbox.
More information on these services will be available from the helpdesk.


Where else can I access my email?
You can access your email from anywhere that you have access to the Web.

How do I let people know that I won’t be reading my email ?
If you are unable to read your email for some time, you might like to make people aware of this fact. This is achived by configuring your email account to send a "vacation" or “Out of Office” message, which is sent automatically to people when you receive an email from them.
1. Log in to NEMO as described previously
2. Select Options
3. Select the “I'm currently out of the office” radio button
4. Type an approptiate message for your correspondents in the dialog box
n.b. When you log in to NEMO it will ask if you want to turn the Out of Office Assistant off.

How do I save files onto floppy / zip drive / my home directory?
Create your file (in Word / Excel etc) then by clicking on File at the top left hand corner of the screen you will then see a drop down menu from which you should choose Save As – then clicking on the down arrow on the Save in dialog lists the disk drives available.
To save to the floppy drive, click on 3½ “ Floppy (A:), enter a file name – then click on Save.
To save to the zip drive, click on Removable Disk (E:), enter a file name – then click on Save.
To save to your Home Directory, click on Usernumber (on alcatraz ... (H)), enter a file name – then click on Save.

What is the capacity of a floppy / zip drive / my home directory?
The capacity of a floppy disk is 1.44Mb.
The capacity of a zip disk is either 100Mb or 250Mb.
The capacity of your home directory on PCs is 50Mb.

How do I delete unwanted files from floppy / zip drive / my home directory?
Double click on the My Computer icon on desktop; this will bring up a list of all drives on the PC. Double clicking on 3½ Floppy (A:) will list all of the files that are on the floppy disk. Highlight file or files that have to be deleted, then press the delete key.
To delete files from zip drive – as above, but select Removable Disk (E:)
To delete files from home directory – as above, but selecting usernumber on 'alcatraz ...' (H:)

What if I delete a file by mistake?
Backups of the filestore are run daily; this backs up your Home Directory (H: drive), but doesn't back up floppy disks or zip disks. A copy of the file you have deleted can be restored to the previous day. The procedure for restore requests is to fill in a restore form with all your details, this form is available at the I.T. Helpdesk.

How do I get access to labs outwith normal hours?
You need a RED CARD, which you get from your own department. Normally the departmental secretary or your supervisor keeps them. The card should be filled out, signed by the Head of Department or your supervisor then countersigned by I.T. Helpdesk staff. You will need show your registration card before the
Card will be countersigned by I.T. Helpdesk red card can be signed. The RED CARD gives your access 24/7, except when the University is closed (Bank Holidays).


How do I get access and logon to Pegasus?
Launch Internet Explorer (or Netscape Navigator), and type http://pegasus.strath.ac.uk in the Address box.
You should now see the login prompt, enter your usernumber and DS password (remember that passwords are case sensitive), and click on Login. When you have successfully logged in you should see various links to get access to announcements, timetable, exam results etc.

Where can I plug my laptop onto LAN?
There are 50 points in Level 3 of the Andersonian Library where you can plug in your laptop. Your laptop must be configured for DHCP access (booklet at Helpdesk)

How do I get access to (restricted) I.T. resources from off campus?
Off-campus access to some resources can be obtained through a Virtual Private Network (VPN) connection.
See http://www.its.strath.ac.uk/vpn/ for more details

How do I access the facilities from my room in the residences?
In order to enhance the availability of computing facilities to students, a network has been installed in all the University's Halls Of Residence. This allows students to connect their own equipment to the campus-wide computer network via data points in their rooms.
The URL below links to pages containing information on how to set up equipment and software to take full advantage of the facilities offered by the residences network.
http://www.resnet.strath.ac.uk/

How do I configure my PC / Laptop to use the proxy service?
DHCP Configuration :
1. Start / Settings / Network and Dial Up Connections
2. Select Local Area Connection
3. Select TCP/IP Properties
4. Select Obtain an IP Address automatically.
5. Click OK twice to return to Settings.

Proxy Configuration :
1. Launch Internet Explorer
2. Select Tools from the menu bar.
3. Select Internet Options
4. Select the Connections Tab.
5. Select ‘LAN Settings’
6. Ensure that ‘Automatically detect settings’ is UNchecked
7. Ensure that ‘Use proxy server’ is UNchecked.
8. Check ‘Use automatic configuration script’
9. In the ‘Address’ box type ‘http://www-config.strath.ac.uk/proxy.config’
10. Select OK
11. Select OK

You can also find these instructions at http://www.its.strath.ac.uk/proxy/

Where can I get access to the Radio Network ?
John Anderson Campus
Anderson - L3&L4 teaching cluster
Andersonian library
Collins - court/senate
Colville - L4 open area
Curran - IT Services, level 4
Hills - L5 teaching cluster
Lord Hope - Several areas in Law
McCance - L3 open area/conservatory/lecture theatres
SGBS - most open areas (pending)
Student Union - priory bar
Stenhouse - Law
Weir - some L1, L2, L4 areas

Jordanhill Campus
Crawfurd - most teaching areas
David Stow building:
Foyer
Boardroom
Helpdesk
Room 28
Room 44 - 47
Sir Henry Wood - library

How do I update my personal web home page?
You have a personal web home page, which can be updated by modifying files in your H:\My Webspace folder. For more information, see http://www.its.strath.ac.uk/web/personalpages.html

Back to Top


 
  Useful links | Search ITS pages | Helpdesk | Back |  
Contact Webperson